What is Quiks Payments?

With Quiks Payments you can securely pay for services and products provided by our business partners.

Our business partners can send you payment requests using your mobile number.

In order to pay you should create ACH Payment Profile and Verify Bank Account.

What is Dwolla?

Dwolla is a powerful payments platform that securely connects to bank or credit union accounts to enable the transfer of money for any individual or organization in the U.S.

We’ve partnered with Dwolla to provide you the ability to securely pay for services and products.  

Why is my transaction still pending? 

A bank or credit union transaction usually takes 3–4 business days to complete via the Automated Clearing House network (ACH) used by banks to transfer funds. Please note that transfers take longer to complete if over a weekend or a holiday.

Why did the transaction fail? 

Sometimes transactions to or from a bank or credit union can fail. Here are a few reasons why a transaction can fail:

- Insufficient funds.There are insufficient funds in the sending bank or credit union account to complete the transaction.

- Frozen account.A bank or credit union account has been frozen.

- Other reasons. A bank or credit union rejects the transaction for some other reason.

If a transaction fails, please contact your bank or credit union to check on the status of your account. Then either re-initiate the transaction or ask your financial institution why the transaction may not be processed.

Why am I being asked for more documentation?

If we ask for a bank statement for the verification of a business account:

Additional information is needed to verify that you are an authorized signer on your connected bank or credit union account. Please upload a copy of a recent statement.

 

How does Dwolla protect customers' data? 

Dwolla protects customers’ data through secure servers and a world-class cloud environment. Dwolla’s servers are encrypted with 128-bit or greater encryption controlled by Transport Layer Security (TLS), and sit behind firewall and intrusion protection. Our cloud service offers a highly secure environment with a dedicated security team.

How do I delete a chat?

Very simple. Under private you will see all you contact chats. Tap and hold on the contact/chat you want, and you will have two choices:

Delete chat: This delete the chat history with the specific contact.

Remove from the list: This will remove the specific chat from your chat list.  It will not delete the contact chat history, so the next time you want to send a message to this contact you will still see your chat history.

 

 

 

 

Still need help? Send an email to Quiks Support at support@quiks.com.